How can we help?

Visit usfax.com/signup and enter your email address. No credit card required for the free trial. You can start sending faxes immediately after signing up.

Go to your account settings and click on the Billing section. You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.

Go to your account settings, click Billing, and select Cancel Subscription. Your account will remain active until the end of your current billing period. You won't be charged again.

Sign in to your dashboard, click Send Fax, upload your document (PDF, Word, or image), enter the recipient's fax number, and click Send. You'll receive delivery confirmation by email.

usfax.com supports PDF, Word (.doc, .docx), images (PNG, JPG, TIFF), and more. Files are automatically converted for fax transmission.

Most faxes are delivered within 1-3 minutes. Delivery time depends on the recipient's fax machine availability. You'll get a delivery confirmation email once it's received.

With an Individual plan or higher, you get a dedicated US fax number. Incoming faxes are automatically delivered to your email as PDF attachments and appear in your dashboard.

Yes. All incoming faxes are automatically delivered to your registered email address as PDF attachments. You can also view them in the web dashboard or mobile app.

We accept all major credit and debit cards (Visa, Mastercard, American Express) via Stripe. We do not store your full card details on our servers.

Yes. If you're not satisfied, you can request a full refund within 14 days of your initial purchase or renewal. Contact support@usfax.com to request a refund.

Sign up for the Business plan, go to your account settings, and sign the BAA electronically. The entire process takes about 2 minutes — no phone calls or paperwork needed.

HIPAA compliance with BAA is included on the Business plan ($49/month). The plan includes encryption, audit trails, access controls, unlimited pages, and 5 users.