Privacy Policy

1. Introduction

This Privacy Policy explains how Mobile Flow Ltd ("we," "us," or "usfax.com") collects, uses, shares, and protects personal information when you use our website at usfax.com and our online fax services (collectively, the "Service"). By using the Service, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information you provide

• Account information: Name, email address, and password when you create an account.
• Billing information: Payment method details (credit/debit card or other payment method). Payment processing is handled by our third-party payment processor (Stripe). We do not store your full card number on our servers.
• Fax content: Documents you upload or receive through the Service, including attachments and fax cover pages.
• Communications: Information you provide when you contact our support team, submit feedback, or respond to surveys.
• Fax number details: Recipient fax numbers and sender information associated with your faxes.

2.2 Information collected automatically

• Device and browser data: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage data: Pages visited, features used, time spent on pages, referring URLs, and click patterns.
• Log data: Server logs including access times, error logs, and request details.
• Cookies and similar technologies: See Section 6 below.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service, including sending and receiving faxes on your behalf.
• Process payments and manage your subscription and billing.
• Send transactional communications such as fax delivery confirmations, account notifications, and security alerts.
• Respond to your support requests, questions, and feedback.
• Monitor and improve the Service, including performance, security, and reliability.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our terms.
• Send promotional communications about new features or offers, only with your consent. You may opt out at any time.

We do not use your data to develop, train, or improve generalized artificial intelligence or machine learning models.

4. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including TLS 1.3 encryption for data in transit, AES-256 encryption at rest for stored documents, access controls, and regular security audits. While we strive to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

• Account data: Retained for the duration of your account and deleted within 30 days of account closure.
• Fax documents: Stored for up to 1 year while your account is active. You may delete faxes at any time.
• Billing records: Retained for up to 7 years as required by applicable tax and accounting laws.
• Log data: Retained for up to 90 days for security and troubleshooting purposes.

6. Cookies

• Essential cookies: Required for the Service to function, including authentication and session management.
• Analytics cookies: Help us understand how visitors use the site so we can improve performance and content.
• Preference cookies: Remember your settings and preferences for a better experience.

We do not use advertising or tracking cookies. You can control cookie preferences through your browser settings.

7. Your Privacy Rights

Regardless of your location, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of promotional communications at any time.

To exercise any of these rights, contact us at privacy@usfax.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service prior to the change becoming effective.

9. Contact Us